Refund policy

GardenKitchenCorner

At GardenKitchenCorner, customer satisfaction is our top priority. We are committed to delivering high-quality Home and Garden products and ensuring a smooth shopping experience for every customer. This Return & Refund Policy explains the conditions under which products purchased from gardenkitchencorner.com may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.

1. Company Information

Website: https://www.gardenkitchencorner.com
Email: gardenkitchencorner@gmail.com
Phone: 7872010556
Business Category: Home and Garden
Address:
Vill + P.O. – Amudia
P.S. – Swarupnagar
Dist – North 24 Parganas
West Bengal, India
PIN – 743273

2. General Return Policy

We accept returns only under specific conditions mentioned in this policy. Due to the nature of Home and Garden products, not all items are eligible for return.

You may request a return or replacement if:

  • You received a damaged product

  • You received a defective product

  • You received a wrong product

  • The product is missing parts

All return requests must be raised within 7 days from the date of delivery.

3. Return Eligibility Conditions

To be eligible for a return, the product must meet all the following conditions:

  • The item must be unused, uninstalled, and in original condition

  • The product must be returned with original packaging, tags, manuals, and accessories

  • The product must not be damaged due to misuse or negligence

  • The original invoice or order ID must be provided

If any of the above conditions are not met, the return request may be rejected.

4. Non-Returnable Items

The following items are not eligible for return or refund, unless damaged or defective at the time of delivery:

  • Used or installed products

  • Products damaged due to improper handling

  • Items marked as “Final Sale” or “Non-Returnable”

  • Customized or made-to-order products

  • Clearance or discounted items

  • Products without original packaging

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

To process your request quickly, please email us at gardenkitchencorner@gmail.com with:

  • Order ID

  • Clear images or videos of the damaged/defective product

  • Images of outer packaging and product label

After verification, we will arrange:

  • A replacement, or

  • A refund, depending on product availability

6. Wrong Product Received

If you receive a product different from what you ordered, inform us within 48 hours of delivery.

Once verified, we will:

  • Arrange a return pickup (if applicable)

  • Ship the correct product at no extra cost

7. Return Request Process

To initiate a return request:

  1. Email us at gardenkitchencorner@gmail.com

  2. Mention your Order ID

  3. Provide the reason for return

  4. Attach photos or videos (if required)

Our support team will respond within 24–48 business hours with further instructions.

8. Return Pickup & Shipping

  • Return pickup is subject to availability in your location

  • If pickup service is unavailable, you may be asked to self-ship the product

  • In case of customer-initiated returns, shipping charges may be borne by the customer

  • For damaged or wrong products, return shipping will be covered by GardenKitchenCorner

9. Product Inspection

Once we receive the returned product, it will go through a quality inspection.

Approval of return/refund depends on:

  • Product condition

  • Packaging condition

  • Compliance with this policy

If the product fails inspection, the return may be rejected, and the product will be sent back to the customer.

10. Refund Policy

Refunds are initiated only after successful inspection of the returned product.

Refunds will be processed through the original payment method used during purchase.

11. Refund Timeline

  • Refund processing time: 5–7 business days after approval

  • Bank or payment gateway may take additional time to reflect the amount

  • Total refund time may vary depending on payment provider

12. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be processed via bank transfer or UPI

  • Customers must share correct bank details or UPI ID

  • GardenKitchenCorner is not responsible for delays caused by incorrect details

13. Partial Refunds

Partial refunds may be issued in cases such as:

  • Missing accessories

  • Minor cosmetic damage not affecting functionality

  • Promotional or discounted items

The refund amount will be decided after inspection.

14. Replacement Policy

Replacement requests are subject to:

  • Product availability

  • Successful return pickup or verification

If a replacement product is unavailable, a refund will be issued instead.

15. Order Cancellation Policy

Before Shipment

Orders can be canceled before dispatch by contacting our support team.

After Shipment

Once shipped, orders cannot be canceled. You may request a return after delivery if eligible.

16. Refusal of Delivery

If you refuse delivery without valid reason:

  • Shipping charges may be deducted

  • Refund (if any) will be processed after deducting applicable fees

17. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account

  2. Contact your payment provider

  3. Email us at gardenkitchencorner@gmail.com

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details

  • Inspecting products upon delivery

  • Raising complaints within the allowed timeframe

Failure to comply may result in rejection of claims.

19. Limitation of Liability

GardenKitchenCorner is not liable for:

  • Delays caused by courier partners

  • Damage due to misuse or improper installation

  • Loss caused by incorrect address provided by customer

20. Policy Updates

GardenKitchenCorner reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

21. Contact Us

For any questions or concerns regarding returns or refunds, contact us at:

📧 Email: gardenkitchencorner@gmail.com
📞 Phone: 7872010556
🏠 Address:
Vill + P.O. – Amudia
P.S. – Swarupnagar
Dist – North 24 Parganas
West Bengal – 743273